By ordering from Premium Scissors, you have a guarantee on all the brands we distribute.
A reliable guarantee included on all your orders
As a distributor specialized in hairdressing scissors, we know that hairdressers need functional scissors and that your time is valuable.
For each order, you have a guarantee with free returns and exchanges in case of manufacturing defects.
100% free returns and exchanges for hairdressers
If you encounter a manufacturing defect, we will exchange your pair of scissors for a new pair of the same model at no additional cost, and we will return the defective scissors to the manufacturer.
How does the Premium Scissors warranty work?
You received your order, but your scissors show signs of defect from the first cuts?
Don't panic!
The warranty is made for that.
The procedure is simple:
- Send us an email explaining your case.
- You will receive a prepaid return label to send your scissors back to us for free.
- Upon receipt, we will send you a new pair of scissors of the same model.
You do not pay any additional fees. The goal is to provide a quick and effective solution for hairdressers.
What is the timeframe to activate the Warranty?
You have 14 days after receiving your order to report a defect and activate the Premium Scissors Warranty.
Who pays for the return shipping?
We pay the return shipping costs. We will send you a prepaid Colissimo return label so that you can return your scissors to us.
How to subscribe to the Guarantee?
By ordering from Premium Scissors, you have the Guarantee. You don't have to do anything more.
Which brands are included in the Warranty?
We apply the warranty on all the brands of scissors that we distribute: Takai, Dune, Jaguar, Tondeo, Yogi, and Joewell.
How to make the Warranty work?
Send us an email or fill out the form below to activate the Warranty. We will get back to you within 24 hours.
Do you wish to make a request for an exchange?
Contact us by email at: contact@ciseauxpremium.com
Or fill out the form and we will get back to you within 24 hours.
