Payment - Delivery - Return - Refund

We guarantee 100% secure payments via our SSL encrypted payment solutions. At Ciseauxpremium.com, pay online securely and enjoy payment in 2, 3, or 4 installments at no extra cost by credit card.  

 

Free Colissimo delivery for purchases over €69.

Upon receipt of your order, our team does everything to ship it within 24 hours. Delivery is via Colissimo (La Poste). Expect an average of 48 to 72 business hours to receive your order in mainland France.

Any questions?

Contact us at contact@ciseauxpremium.comA response will be provided within 48 hours.

Our specialists are available by phone at 01 83 62 41 81 from Monday to Friday from 9 AM to 6 PM or by email at contact@ciseauxpremium.com

Need to sharpen your Takai or Tondeo scissors? Contact us! We will guide you through the procedure to have them sharpened by the manufacturer.

We understand that special circumstances may sometimes require a return or exchange of products. That is why we are open to reviewing all requests regarding hair scissors purchased on our site.

Returns are free within 14 days after receipt of the order. In this case, we will send you a prepaid return label. Please note that any return request will be evaluated on a case-by-case basis, taking into account the nature of the product and its prior use.

We recommend that you keep the original packaging and provide as many details as possible about the issue encountered.

If you have any questions or concerns regarding your order or if you would like to discuss a return request, please contact us by email at the following address: contact@ciseauxpremium.com.

Our team will be happy to assist you and find a solution tailored to your situation.